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FAQ

Do you have a downloadable version of washing instructions?

Yes! Click here.

How long will my order take?

Typically, orders will take between 3-4 business days.
If there is laser customization on your order, allow for 3 extra days.
We usually pack your order the day it is received if it’s received prior to noon.
It may go out as quickly as same-day at 4:00 pm (for non-custom orders only).
If you haven’t received your order in 6 business days, please contact us.

How do you ship?

We ship with Canada Post Expedited Service and UPS which averages 2 to 3 business days for delivery.
Shipping is non-refundable unless your shipment was reported missing or not delivered after 6 business days or 14 days after your order was submitted.

What is your return policy?

TaLii Towels are considered to be a personal hygiene product, therefore, it is our policy that they are non-refundable.

Does TaLii Towels offer discounts or coupon codes?

We only offer 1 coupon code and that is to wave the shipping if you are willing to pick up in King City. The code to wave the shipping is “pickup2019” where you must be willing to pick up.


The reason we do not offer any additional discount codes is that we have never increased the prices regardless of increased exchanged rates or import costs. Also, TaLii Towels are now available in retail locations and to offer discounts we would undermine retail locations working against them instead of with them.

Where do I pick up my towel when using the pick up coupon code?

You will pick it up at 360 Kingscross Drive, King City, Ontario L7B 1J9. We also offer pickup in Keswick and drop off in Schomberg.

Will TaLii Towels bleed?

We hope your mother taught you how to do laundry because that’s the first step. Sorting your colours and fabrics is the most important part.

At our trade shows most clients are almost offended when we go over laundry Instructions because they think they know what they are doing. In any case, we put a laundry instruction in each purchase, and we put them in the packaging when we send them to marinas or retailers.

We always suggest washing TaLii Towels as you would a new pair of cotton jeans or a new Red Roots sweatshirt.

REDS AND BLUES BLEED. Just like you wouldn’t sit on your friends white leather couch with new jeans we would advise not sitting on a new wet TaLii Towel in a light bathing suit. Our Red, Fuchsia, Royal blue, Navy Blue, Merlot will bleed.

It’s the nature of the beast. We have had them colours tested. We know they will. However, after three washes we wash ALL the TaLii Towels that come back from an event (and there could be 40) in one load. Except for YELLOW. We always wash yellow with our WHITES.

Do not soak them in a tub! That will not work! The dye will continue to bleed. Put them in a load with LIKE colours.

Wash the blues in with blacks. Give them a nice wash with other articles of clothing. The wash / rinse cycle in combination with them beating around with other clothing will help rid of excess colours.
Same with RED. Wash with your black load or your dark blues. Those colours are darker than red. We heard from clients who wash on cold to set the colours and others who use salt.

For more Information. Please google “how do I do laundry?” or ask your Mom!

How many can I wash at once?

I provide all my pool guests with a TaLii. That leaves me with all the laundry. I put 40 bath sheets in one load and they will dry in 25 minutes. I kid you not!!!

Can I use fabric softener?

You should not use fabric softener as the fabric softener may clog up the pores in the fabric and compromise absorbency.

Can I use bleach?

No.

Do TaLii Towels stain easily?

My daughter uses waterproof mascara and dries her face with her TaLii, leaving two eyelash mascara stains on every towel she uses. They come out every time, without the use of any stain remover.

What other uses are there for my TaLii?

We took ours to Europe and used them as blankets on our flights.
More funny stories:
I spilled a drink while on the flight and my TaLii absorbed all the liquid leaving me completely dry.
My daughter took her bath sheet to camp and hung it from the top bunk to use as a curtain. Recently, I re-upholstered all of my kitchen chairs with TaLii Towels.
These are all true TaLii tales! Send us your funny story to info@TaLiiTowels.com

Can I use them to dry my car?

They're great to dry your car as long as your wife doesn't kill you for stealing them!

Does the colour noticeably fade?

I've been washing mine for four years and mine are still in pristine condition with the colour remaining just as bright.

Should I get the bath sheet?

I have used my TaLii out of the shower for three years now. I prefer the sheet for my body because by the time I put the towel around me and pat myself I'm completely dry. It's great used as a blanket on a flight or at the cottage by the fire.

Should I get the bath towel?

I like to recommend the bath towel size to small children or ladies for their hair and people that are primarily concerned with space when travelling.

Are TaLii Towels flammable?

Everything is essentially flammable. I took a TaLii into my backyard with a lighter (don't try this at home!), it smoldered but it didn't "catch" fire.

I hate the microfibre that sticks to your hands. Do TaLii Towels do that?

No, TaLii Towels are made of a suede microfibre; they are softer than a baby's face.

What's the strap for?

The strap is used to keep your TaLii folded or rolled up nice and tight.

How many colours do you have?

We have up to 23 colours available in 9 sizes.

Do I wash them with my terry towels?

No. You should wash them with your jeans. You really shouldn't wash anything with terry towels because the cotton causes pilling (balls) on your other laundry items.

How much do they absorb?

The bath sheet absorbs 2 full liters of water.
The bath towel absorbs 1 and 3/4 liters of water.

How much do they weigh?

Bath Towel: 208g
Bath Sheet: 415g

How small do they fold?

Bath Towel: 23x18x5 cm
Bath Sheet: 35x23x5 cm

I want to order a second customized towel. Will the customization font size be identical?

We can make no guarantees about the font sizing on separate customized orders.